[How to] Manage Multiple Order Types in Butter POS

Restaurants today rarely operate with just one type of order. Most outlets handle a mix of dine-in guests, takeaway customers, and delivery orders. To manage this efficiently, Butter POS provides built-in support for multiple order types.

This tutorial explains:

• What order types are in Butter POS
• How the feature works
• How staff use order types during billing
• The features tied to order types
• The practical benefits for daily operations and reporting

Now, let’s get started.

What Are Order Types in Butter POS?

In Butter POS, an order type defines how an order is fulfilled.

Commonly used order types include:

• Dine-In
• Takeaway
• Delivery

Each order created in the system is tagged with one order type. This tag stays with the order throughout billing, settlement, and reporting.

Order types help Butter POS distinguish between different service flows while keeping all orders within a single system.

How to Add Multiple Order Types in Butter POS

Adding multiple order types in Butter POS is simple. Follow these steps:

• Go to Butter HQ: Log in to your Butter HQ dashboard to start setting up new order types.

• Open Order Type Master: Navigate to the Order Type Master tab. This is where all your order types are managed.

• Add a New Order Type:

• Click on “Add Order Type”.

• Enter the Order Type Name (e.g., Dine-In, Takeaway, Delivery).
• Enter the POS Name, which is how it will appear in the Butter POS app.
• Define a KDS Color for this order type to easily identify orders in the kitchen.
• Adjust the configurations as per your requirement by turning options on or off.

• Save the Order Type: After filling in all the details, click Save. Your new order type is now created in the system.
• Assign the Order Type to an Outlet: Go to the Order Type Outlet Wrapper tab.Select the outlet(s) where you want this order type to be available.

• Verify in Butter POS App: Open your Butter POS app and check. The new order type should now appear and be ready to use.

How to Use Order Types During Billing

1. Start a New Order

When a staff member begins a new order, it is compulsory to select an order type. The order types will be clearly displayed on the homescreen of the app.

2. Select the Order Type

The staff selects whether the order is:

• Dine-In
• Takeaway
• Delivery

3. Continue Billing as Usual

After selecting the order type:

• Items are added
• The bill is generated
• Payment is collected

The order type remains linked to the bill throughout the process.

More About the Order Types

While order types may look simple on the surface, several system behaviors depend on them.

• Order Identification

Every order clearly displays its order type, allowing staff to instantly understand how it should be handled.

• Separate Order Flows

Each order type follows its own operational flow:

• Dine-In orders are handled for in-house service
• Takeaway orders are prepared for pickup
• Delivery orders are tracked separately from in-store orders

This prevents confusion during busy service periods.

• Reporting Classification

Order types are automatically used as a classification in reports. This allows management to review sales based on how orders were served.

How Order Types Affect Reports

Because order types are assigned at billing time:

• Sales are categorized correctly
• Performance can be reviewed per service type
• Trends become easier to identify

Restaurant owners can clearly see how much revenue comes from dine-in versus takeaway or delivery, without manual sorting.

Best Practices for Using Order Types

To get the most out of this feature in Butter POS:

• Train staff to select the order type before adding items
• Avoid changing the flow mid-order
• Use order-type-based reports regularly to understand service trends

Following these practices keeps both operations and reporting clean.

Bottom Line

Multiple order types in Butter POS allow restaurants to manage different service models within one system. By selecting the correct order type at the start of each order, Butter POS automatically organizes operations and reporting behind the scenes.

This makes daily service smoother and gives restaurant owners clearer insights into how their business is performing.

Frequently Asked Questions (FAQs)

Can I run dine-in, takeaway, and delivery orders at the same time?

Yes. Butter POS supports handling multiple order types simultaneously, with each order tracked independently.

Can the order type be changed after the order is created?

The standard supported flow is to select the order type at the time of order creation. Changing it later is not part of the normal workflow.

Do order types affect billing totals?

Order types are primarily used for order flow and reporting. Billing calculations follow the standard setup.