Why Do Smart Restaurants Are Switching to Butter POS?

Did you know that 60% of restaurants fail within the first year simply because their operations aren’t streamlined? 

Today, running a successful restaurant takes more than just good food and friendly service. You need systems that can handle everything from order-taking to payments, from staff management to real-time reporting, without slowing you down. 

That’s where a smart POS system comes in. 

A modern point-of-sale system does much more than process payments; it’s the heart of your restaurant, helping you manage day-to-day operations with speed and accuracy. One such system designed specifically for restaurant owners is Butter POS. 

It is built to simplify your daily workflow and prevent common pitfalls, Butter POS brings together essential tools in one smooth, easy-to-use system. In this article, we’ll take a closer look at what this POS offers and how each module is built to support your restaurant’s growth from the ground up.

Point of Sale

The point of sale (POS) is where orders are taken, bills are printed, and payments are processed, so if this part doesn’t run smoothly, nothing else will. Here are some notable features of Butter restaurant POS.

• User-Friendly Interface

Butter POS offers a clean and simple interface that your staff can easily learn and use, even during the busiest hours. This reduces order mistakes and speeds up service because employees don’t waste time navigating complicated screens.

• Order Customization

Whether customers want “no onions,” “extra cheese,” or any other special requests, Butter POS makes it easy to add these instructions to the order. These details go directly to the kitchen, ensuring everyone is on the same page.

• Multiple Order Types

The system handles dine-in, takeaway, and delivery orders all at once. Switching between these order types is quick, so your team can manage all kinds of orders without confusion.

• Table Tagging

Each order can be linked to a specific table, helping servers keep track of which dishes belong where. This feature helps avoid mix-ups and improves table management.

• Order Editing and Voiding

If a mistake happens or a customer changes their mind, staff can easily edit or void items without disrupting the complete order. This flexibility keeps service smooth and customers happy.

• Offline Mode

Butter POS continues to work even if the internet goes down. Orders are saved locally and sync automatically when the connection is back, so your restaurant never has to stop taking orders.

Employee Management 

Let’s have a look at how Butter can manage your employees.

• Role-Based Access

Every staff member can be given access based on their role. For example, waiters can only take orders, while managers can view reports and make changes. This keeps sensitive data safe and prevents unauthorized actions.

• Login with the Passcode 

Employees can log in using a secure passcode. This makes clock-ins fast and tracks who’s handling each order or payment — which adds accountability.

• Activity Tracking

You can monitor what actions your staff are performing during their shift — like order cancellations, discounts given, or voided items. This helps you identify any unusual activity without micromanaging.

• Fraud Prevention

Since all actions are logged by the user, you’ll know exactly who made what changes. This feature is especially useful in spotting internal theft or billing manipulation.

• Performance Insights

Butter POS also gives you a clear view of staff performance — like who’s selling the most, handling the most tables, or closing bills fastest. These insights help you reward high performers and support those who need improvement.

Reports and Insights

With the help of Butter restaurant POS software, you can have detailed insights of your restaurant’s and employees’ performance.

• Real-Time Reporting

Butter POS provides live data on sales, orders, payments, and more. You don’t have to wait until the end of the day to know how your restaurant is doing — you can track performance as it happens.

• Sales Summary

You get a detailed breakdown of total sales, taxes, discounts, and refunds. It’s presented clearly, so even if you’re not a numbers person, you can easily understand how your business is performing.

• Item-Wise Sales Report

This feature shows which menu items are selling the most and which ones are not moving. It helps you make smart decisions like updating your menu, running promos, or removing underperforming items.

• Staff Performance Reports

Butter POS tracks how each employee is performing — from how many tables they’ve served to how much they’ve sold. These reports help you reward great staff and coach the ones who need improvement.

• Shift-Wise Reports

You can view data based on specific shifts to understand how each part of the day performs. Whether it's the lunch rush or the quieter afternoon hours, these reports help you schedule smarter and manage resources better.

• Export and Share

All reports can be downloaded or emailed in a few clicks. Whether you're sending a weekly summary to your accountant or reviewing data on your phone, Butter POS makes it easy to access and share information.

Payment Solutions

Butter POS offers flexible payment solutions, have a look at them.

• Multiple Payment Methods

Butter POS supports a wide range of payment options including cash, credit and debit cards, mobile wallets, and even QR code payments. This flexibility helps you serve all kinds of customers, no matter how they prefer to pay.

• Split Payments

If a group of customers wants to pay separately for the same bill, you can easily split the payment by amount or item. This avoids confusion and speeds up the checkout process.

• Integrated Payment Gateways

The system connects with major payment gateways, so transactions are quick and secure. You don’t have to switch devices or use external machines — everything happens directly through the POS.

• Tips Handling

You can add tips manually or let customers enter them on card payments. The POS keeps a record of all tips, making it easy to track and distribute them fairly among staff.

• Cash Drawer Management

Every cash transaction is logged and tied to the staff member handling it. This adds transparency and helps you monitor cash flow more accurately.

• Refund and Void Support

If a customer requests a refund or there’s an error in billing, you can process it directly through the system. All actions are recorded to avoid misuse and maintain accountability.

Third-Party Integrations

• Online Ordering Platforms

Butter POS can connect with popular food delivery and ordering apps like Uber Eats, DoorDash, and Grubhub. This means online orders land directly into your POS system — no more entering them manually or dealing with mix-ups.

• Accounting Software Integration

You can link Butter POS with accounting tools like QuickBooks or Xero. Sales data, taxes, and expenses flow smoothly into your accounting system, saving you hours of manual work and reducing the risk of errors.

• Inventory Management Tools

If you’re using an external inventory system, Butter POS can sync with it to track ingredient usage based on sales. This helps in keeping stock levels accurate and managing supply orders smartly.

• Payment Gateways

In addition to built-in payments, you can integrate external payment gateways that you already use. This gives you more control over transaction fees, providers, and customer experience.

Syncing with Other Devices

• Kitchen Display System (KDS)

Orders taken at the counter or on a tablet are sent directly to the kitchen screen in real-time. No shouting across the room, no paper tickets getting lost — just clean, accurate communication between front and back of house.

• Customer Display System (CDS)

With CDS, customers can see their order and total bill while it's being entered. This builds trust, reduces billing errors, and makes the checkout experience more transparent and professional.

• Order Status Tracking (OST)

Butter POS helps you and your staff stay updated at every step of the order process. From the moment an order is placed to the time it’s prepared, packed, and served, the system shows the live status clearly on both the kitchen and front counters.

• Token Display System (TDS)

Butter POS supports a Token Display System that shows token numbers on a screen, helping customers know exactly when their order is ready. This avoids crowding at the counter and reduces repeated questions like “Is my order ready?

• Feedback Screens

Once payment is made, you can prompt customers to leave quick feedback using a touchscreen or tablet. This helps you collect real-time reviews while the experience is still fresh in their mind.

• Tablet-Based Order Taking

Servers can carry a tablet and take orders right at the table. These orders go straight to the kitchen, reducing wait times and eliminating order mistakes. It also makes your service look modern and organized.

• Device Sync in Real-Time

All connected devices — whether it’s the cashier counter, kitchen, or serving staff — stay in sync with each other. Any update made in one place reflects instantly across the system, keeping everyone on the same page.

CRM and Loyalty Program

• Customer Profiles

Butter POS automatically creates profiles for customers based on their phone number or order history. You can view past orders, favorite items, and how often they visit. This helps in offering a more personal experience without asking too many questions.

• Order History Tracking

Every order is recorded and linked to the customer profile. If someone wants to reorder “what they had last time,” you can look it up instantly, a small touch that builds strong customer loyalty.

• Custom Discounts and Offers

You can create tailored discounts for specific customers or groups. Whether it’s a birthday discount or a “thank you” for regulars, the system makes it easy to send offers that actually matter.

• Points-Based Loyalty System

Butter POS supports a flexible points system. Customers earn points for each purchase and can redeem them later. You can decide the rules — like how many points equal a free coffee or discount.

• Customer Feedback and Notes

You can also store private notes under a customer’s profile — like if someone has allergies, prefers a corner table, or always orders extra spicy food. This helps your team offer personalized service that customers truly appreciate.

Final Thoughts

The restaurant business moves fast. One missed order, one delayed ticket, or one billing mistake can throw off the entire flow of your shift. That’s why having a reliable POS system isn’t just a tech choice — it’s a daily operations decision.

Butter POS doesn’t try to reinvent how you run your restaurant. Instead, it quietly supports what you already do — taking orders, managing teams, syncing devices, understanding customers — but with fewer mistakes, faster turnaround, and better visibility into what’s really happening.

At the end of the day, your POS should make your life easier, not more complicated. If you’re exploring systems that understand the rhythm of real restaurants, Butter POS is definitely worth a closer look.