If you're a restaurant owner, choosing a POS system probably feels like navigating a maze, too many options, shiny features, confusing contracts, and everyone claiming to be “the best.”
Instead of comparing fancy specs or feature charts, we’re looking at real problems that restaurant owners faced with some of the biggest names in the game — Toast, Square, and Lightspeed — based on actual reviews from online forums like Reddit, Quora, and Google.
Let’s break down the common complaints about popular POS systems, and how Butter POS tackles each one head-on. No fluff. No bias. Just the truth.
1) Hidden Costs & Surprise Fees
One of the loudest complaints restaurant owners have about POS systems? They sign up for one price… and end up paying something very different.
Let’s see what people are saying:
Toast POS:
“The charges just kept adding up.”
“I had no idea about the contract length until it was too late.”
“I had to pay cancellation fees even though I wasn’t using it anymore.”
Square POS:
“Fees felt small at first — but when you scale, they become insane.”
“Every little thing has a processing fee.”
Lightspeed POS:
“I thought the monthly fee was all-inclusive. Then came the hardware charges and add-ons.”
“They upsell aggressively.”
How Butter POS Does It Differently
At Butter POS, we heard these frustrations before we even wrote our first line of code. So we built our pricing model around three words: simple, transparent, fair.
Here’s what you get with Butter POS:
- Clear pricing from day one — No hidden fees, no surprises.
- No long-term contracts — Cancel anytime, no penalties.
- Hardware pricing that makes sense — Buy what you need, skip what you don’t.
- Transparent billing dashboard — See exactly what you’re paying for each month.
Whether you're a food truck or a fine dining restaurant, you always know what you're getting into.
Takeaway: Know What You’re Paying For. With Butter POS, what you see is what you pay. No small print. No “gotchas.”
2) Customer Support That Actually Supports You
Imagine, it’s a busy Saturday night. Orders are flying in. And suddenly, your POS glitches. You call support.
...And wait.
...And wait.
Then finally, you get connected to someone who reads off a script and barely understands your issue. Unfortunately, that’s not rare.
Here’s what restaurant owners have been saying:
Toast POS:
“The support reps are outsourced and have no idea what they’re doing.”
“I was stuck on hold for over 40 minutes — during dinner rush.”
“Support tickets take days to resolve.”
Lightspeed POS:
“Their support is useless. It took forever to fix a simple issue.”
“I had to explain my problem three times to three different people.”
Square POS:
“If you’re a small business, support is okay. But if you’re growing, it gets harder to get help when you really need it.”
“There’s no dedicated rep — you’re on your own.”
How Butter POS Does It Differently
When we talked to restaurant owners during development, one thing was clear: When something breaks, you need help fast — not a support ticket number.
Here’s what Butter POS offers:
- 24/7 live human support — No bots, no scripts, no outsourcing.
- Dedicated onboarding & success manager — From Day 1, you get someone who knows your setup.
- WhatsApp, call, or email — your choice.
- Quick fixes, not endless loops — Our average first-response time? Under 3 minutes.
Takeaway: Support That Doesn’t Make You Wait. When your kitchen is under pressure, Butter POS picks up the call.
3) Reliability That Doesn’t Crash During Rush Hour
POS glitches during peak hours aren’t just a tech problem — they’re a restaurant nightmare. Missed orders. Confused staff. Angry customers. Lost revenue.
And sadly, this happens more often than it should.
Toast POS:
“The system freezes randomly — especially during high volume.”
“Online orders didn’t sync with the kitchen. I had to refund multiple customers.”
“There are frequent bugs. I had to reboot in the middle of dinner service.”
Square POS:
“It crashes when we’re super busy. It’s rare, but terrifying when it happens.”
“Sometimes transactions get stuck or double-charge customers.”
Lightspeed POS:
“The interface is slow and clunky.”
“Too many hardware glitches. We’ve had scanners and printers go dead without warning.”
How Butter POS Does It Differently
At Butter POS, we designed reliability first — because we knew the pressure of a dinner rush doesn’t leave room for technical hiccups.
Here’s what makes Butter solid as a rock:
- Cloud-based with offline mode — Even if your internet drops, you don’t.
- Real-time syncing — Online, dine-in, and kitchen stay perfectly in sync
- Lightweight and fast interface — Built for speed, even on entry-level devices
- Tested under pressure — We stress-tested Butter POS during live restaurant simulations
Whether you're printing a bill, sending orders to the kitchen, or receiving an online order — Butter flows smoothly, even during peak time.
Takeaway: Tech Should Help, Not Hurt. Butter POS doesn’t freeze, lag, or panic. It performs when your restaurant needs it most.
4) Easy Setup Without Needing a Tech Degree
You’re a restaurant owner — not an IT expert. So why does setting up a POS system often feel like assembling a spaceship?
Between hardware confusion, network configurations, and hours-long onboarding calls, setup becomes a headache before you even serve your first dish.
Toast POS:
“Setup was overly complicated. We had to hire a third-party tech guy.”
“Too many moving parts — tablets, printers, terminals — nothing worked out of the box.”
Lightspeed POS:
“Their hardware setup was a pain. It took us days to go live.”
“Training our staff on the interface wasn’t easy — it’s not intuitive.”
Square POS:
“Pretty simple for very small setups, but scaling it with multiple devices got messy.”
“Not much help if something goes wrong during install.”
How Butter POS Does It Differently
When we built Butter POS, we had one golden rule: If your staff can run a kitchen, they can set up Butter POS.
Here’s how we make setup simple:
- Plug-and-play hardware — Everything arrives pre-configured and labeled
- Remote onboarding support — A real human walks you through it, step by step
- No server rooms or IT jargon — Tablets, printers, and software connect in minutes
- Staff training in under 30 minutes — The interface is intuitive, clean, and easy to learn
Most restaurants are live with Butter POS within one day — no chaos, no tech guy, no stress.
5) Flexibility When Business Changes
The restaurant industry is unpredictable. You might be opening a second location next month — or switching to a smaller space. Whatever the case, your POS should move with you… not hold you hostage.
But here’s the problem: many POS systems make change difficult — and expensive.
Toast POS:
“We tried to cancel and were hit with a huge termination fee.”
“They locked us into a long contract — switching out felt like breaking a lease.”
Lightspeed POS:
“They push upgrades we don’t need.”
“I couldn’t remove features without affecting my whole setup.”
Square POS:
“It’s fine for small setups, but when we expanded, it didn’t scale well.”
“No custom packages — you get what they give.”
How Butter POS Does It Differently
Butter POS was built for the real world — where businesses grow, pivot, and sometimes downsize. We don’t trap you. We support you.
Here’s what flexibility looks like:
- No long-term contracts — Start, pause, or cancel anytime without penalties
- Modular plans — Add or remove features as your needs change
- Location scaling made easy — Duplicate your setup across multiple branches with a few clicks
- Seasonal mode — Pause billing during your off-season (great for food trucks & pop-ups)
We believe in earning your loyalty with performance — not paperwork.
The Honest Verdict: What’s Right for You?
Every POS system has its strengths. Toast, Square, and Lightspeed are popular for a reason — they offer solid features and serve thousands of businesses.
But if you're a restaurant owner who values:
- Transparent pricing
- Human support when you actually need it
- A system that doesn’t crash under pressure
- Easy setup without a tech team
- And the freedom to grow or change without penalty
…then Butter POS was built with you in mind.
We didn’t guess what the restaurant owners wanted. We asked, we listened, and we built Butter POS to solve the exact pain points people were already facing with bigger POS companies.
So instead of asking “Which POS has the most features?” — maybe ask: “Which POS truly understands what I go through every day as a restaurant owner?”
Want to See It for Yourself?
We’d love to show you how Butter POS works. No pressure. No hard sales.
Book a free demo
Talk to a real human (not a chatbot)
See if Butter fits your restaurant’s needs
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Region: United States
